Get in touch
App questions or bugs.
Something not working right? Tell me what happened — what you tapped, what you saw, what device you're on. Screenshots help.
Reply within 48 hours — from me, not a chatbot
Account or billing.
Password resets, email changes, billing questions, or canceling your coaching — email me and I'll handle it.
Reply within 48 hours
Coaching questions.
For program, nutrition, or training questions, message me directly inside the app. That keeps everything in one place with your data alongside it.
I reply within the app — typically same-day
Common questions
I can't log in. What do I do?
First, make sure you're using the email address your account was set up with. If you've forgotten your password, tap "Forgot password?" on the login screen and follow the email link.
If that doesn't work, email us at vaccarofit@gmail.com and we'll reset it manually.
Can anyone sign up for the app?
Yes — there are two ways in. The self-guided version of VF Method is on the App Store: the framework self-administered, with periodized programming, nutrition targets derived from your body composition, daily check-ins, and Atlas. No waitlist — download it here.
If you want Marc coaching you 1:1 — individual programming, weekly adjustments from your logged data, direct messaging — apply here. Private clients use the same app, with Marc on the other end.
How does billing work?
It depends on the format — in-person sessions, remote coaching, and the self-guided app are each priced separately. For coaching clients, coaching is billed outside the app — typically via Stripe, set up during your onboarding — and the app is included with your coaching. The self-guided version is available on the App Store.
To update payment details or pause/cancel coaching, email vaccarofit@gmail.com.
How do I delete my account and data?
Email vaccarofit@gmail.com with the subject "Delete my account" and the email address you use to log in. We'll confirm receipt, then remove your account and data from our active systems within 30 days.
Details on what we keep, why, and your other rights are in our Privacy Policy.
What is Atlas? Is the AI my coach?
Atlas is the in-app AI assistant. It's helpful for the in-betweens — restaurant choices, what to eat while traveling, recipe ideas — and it has access to your current plan so the answers are relevant to you.
Atlas is not a coach. If you're a 1:1 client, Marc is — for anything beyond quick logistical questions like injuries, program changes, or training concerns, message him directly in the app.
Does the app work without a connection?
Most logging works offline and syncs when you're back online. The AI assistant (Atlas), messages with your coach, and food search require a connection.
Will the app sync with my Apple Watch / HealthKit?
Optional HealthKit integration is on the roadmap so your training and recovery data can flow both ways. We'll ask for your permission before reading or writing anything.
Where's my data stored?
Your data lives in Supabase (our database provider), hosted in the United States. It's encrypted in transit and at rest. The only people with access are Marc and the systems that run the app.
Full details in our Privacy Policy.